Refund Policy
At Prastuti Enterprises, we strive to provide the best customer experience and satisfaction. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Returns
Physical Books:
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Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Time Frame: You have 7 days from the date of purchase to return an item.
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Process: To initiate a return, please contact our customer support at [support email/phone number]. Please provide your order number and reason for the return.
Refunds
Physical Books:
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Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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Approval: If your return is approved, we will initiate a refund to your original method of payment.
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Time Frame: You will receive the credit within 5 days of approval. The exact timing may vary depending on your card issuer's policies.
Shipping
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Time Frame: Your order will be ship within 5 days.
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Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, if you received a damaged or defective item, we will cover the return shipping costs and will initiate the return shipping process within 3-5 working days.
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Damaged Items: If you received a damaged or defective item, we will cover the return shipping costs.
Exchanges
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Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at sales@prastutibooks.com.
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Time Frame: Requests for exchanges must be made within 5 days of receiving your item.
Contact Us
If you have any questions on how to return your item to us or about our refund policy, please contact us at +91-8920842981 sales@prastutibooks.com
